Refund policy
Shipping Policy
Order Processing Time
All orders are processed and prepared for shipment within 1–3 business days from the moment payment is confirmed. Each decant is prepared by hand and securely packaged before transport.
Shipping Methods & Delivery Times
Shipments are processed via Yurtiçi Kargo.
Estimated delivery time: 5–7 business days.
Please note: Delivery times may be extended due to reasons beyond our control (e.g., national holidays, carrier delays, or force majeure events).
Shipping Costs
Shipping costs start from 150 TL (orders are shipped from Istanbul, and shipping fees are calculated according to the carrier's rates).
You will not pay any additional fees or taxes.
Packaging
Every decant is secured against accidental opening and packed to guarantee maximum safety during transit. For shipping, we use durable bubble mailers or sturdy cardboard boxes.
Parcel Tracking
Once your order has been shipped, you will receive a tracking number that allows you to check the status of your shipment.
Delivery Issues
If your parcel has not arrived within the estimated timeframe, please contact us via email at intoxication.beauty@gmail.com. We will do everything possible to resolve the issue as quickly as possible.
Safety & Hygiene
Given the nature of the product (decanted perfumes / samples), each order is individually assembled and packaged. Please carefully inspect the integrity of the packaging upon receipt. If you notice any visible damage, contact us immediately.
Return & Exchange Policy
WANT TO RETURN AN ITEM?
At Intoxication, we offer a 14-day money-back guarantee, starting from the day you receive your order. Provided the items have not been used and their packaging is intact, you can always return them for an exchange or a full refund. We cannot accept returns after this period has expired, so please contact us as soon as possible to coordinate the details.
Items must be returned to us in the same condition in which they were delivered. We cannot issue refunds for products that have been used unless the issue was caused by our error. Unfortunately, we cannot accept returns if a product has been used and the customer decides they do not like the scent. Exploring fragrances is a trial-and-error process; if in doubt, we always recommend purchasing the smallest available size (decant) to test the scent before committing to a full-sized bottle.
RECEIVED A DAMAGED OR DEFECTIVE ITEM?
We take great care to ensure that our products reach you in perfect condition. Every item is thoroughly inspected and carefully packed before dispatch. If, for any reason, the item you received is damaged or defective, please contact us so we can arrange a replacement or issue a refund. In such cases, we cover all return shipping costs.
INCORRECT OR INCOMPLETE ADDRESS?
Please note: If a package is returned due to an incorrect address provided by the customer, our policy is to refund the cost of the items minus the original shipping costs. We recommend placing a new order with the corrected address, as we cannot be held responsible for errors made by the customer when entering address details during checkout.
HOW TO PROCESS A RETURN
To arrange a return, please contact us, and we will guide you through the process. When shipping the item back, be sure to keep your proof of postage (receipt/tracking info) until you receive confirmation or your refund. Please ensure that the returned items are securely packaged, using the original packaging whenever possible.