Shipping policy

Thank you for shopping at Intoxication (shopintoxication.com). The following terms constitute our Shipping Policy for orders placed on our European and international storefront.

Shipping Policy
Order Processing Time
All orders are processed and prepared for dispatch within 1–3 business days from the moment payment is confirmed. Each decant is prepared by hand and carefully secured prior to transportation.

 Shipping Methods & Delivery Times
Shipments are handled via leading logistics companies (InPost, DHL), depending on the option selected during checkout.
Estimated delivery time:
  • European Union (EU)*: 5–10 business days
  • Non-EU Countries: 14–21 business days
Please note: Delivery times may be extended due to reasons beyond our control (e.g., public holidays, carrier delays, or unforeseen circumstances).
*EU includes: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
 
Shipping Costs
Shipping costs are calculated automatically and displayed during checkout. The cost depends on the destination country and the selected shipping method.
 
Packaging
Each decant is secured against accidental opening and packaged to ensure maximum safety during transit. We use durable bubble mailers or cardboard boxes for all shipments.
 
Order Tracking
Once your order has been dispatched, you will receive a tracking number that allows you to monitor your package's status online.

 International Shipping
We ship across the European Union and to countries outside the EU. The buyer is fully responsible for paying any customs duties, taxes, or import fees, if applicable under the laws of the destination country.

 Delivery Issues
If your package has not arrived within the estimated timeframe, please contact us at intoxication.beauty@gmail.com. We will do our best to resolve the issue as quickly as possible.

 Safety & Hygiene
Due to the nature of the product (perfume decants), each order is individually prepared and packaged. Please carefully inspect the packaging upon receipt. In case of visible damage, contact us immediately.

 

Damaged or lost shipments

Perfume orders are packed with care to protect glass atomizers and bottles. If your parcel arrives damaged or does not arrive within the estimated timeframe, contact us at intoxication.beauty@gmail.com with your order number — we will help resolve the issue promptly.

Contact

Questions about shipping? Email intoxication.beauty@gmail.com.